Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our webste
Improve, personalize, and expand our webste
Understand and analyze how you use our webste
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the webste, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
Vita-Shock.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, Vita-Shock.com uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
For more general information on cookies, please read "What Are Cookies" from Cookie Consent.
Advertising Partners Privacy Policies
Note that Vita-Shock.com has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Vita-Shock.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
TERMS AND CONDITIONS OF USE
Welcome to the Muscle Gainz Ltd trade as Vita-Shock.com. This Terms and Conditions (“Terms”) sets forth the
agreement between Vita-Shock.com, its affiliates ("Vita-Shock.com " or "we") and each user ("you" or "user")
governing the use of our website https://www.vita-shock.com and/or purchasing products or services from the
Vita-Shock.com. By using this website and/or purchasing products or services from us, you agree and accept to
be bound by these Terms. A breach or violation of any of the Terms will result in an immediate termination of
our services to you. These Terms apply to all users of our website, including without limitation users who are
browsers, vendors, customers, merchants, and/or contributors of content.
Please read the Terms and Conditions carefully before accessing/using our website or submitting an order for
any products or services. If you do not agree to the terms and conditions of this agreement, then you may not
access or otherwise use this website and/or purchase products or services from us.
We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes
to our website. Any new features or tools which are added to the current store shall also be subject to these
Terms. It is your responsibility to check our website at any time for the most recent version of the Terms and
Conditions. Your continued use of or access to the website following the posting of any changes constitutes
acceptance of those changes.
Whilst we use reasonable efforts to include accurate and up to date information on this website, we make no
warranties or representations as to the accuracy or reliability of information or material posted on or linked to
our website. We cannot monitor the content not produced by us and any views expressed by third parties on
these pages are not representative of the views of the Vita-Shock.com. We accept no liability or responsibility
for the content of this website except in relation to death or personal injury or breach of these terms and
conditions caused by our negligence.
The product information and other content provided on or made available through our website is for guidance
only and it does not constitute medical or healthcare advice. The content of this website is often provided in
summary or aggregate form and cannot be relied upon as preventive care, cure or treatment for any disease or
medical condition. Any use of information available on or through this website is your own responsibility and
You should not use the information on this website for diagnosis or treatment of any health problem or for
prescription of any medication or other treatment. You should always speak with your doctor or other
healthcare professional, and carefully read all information provided by the manufacturer of a product and on or
in any product label or packaging, before taking any medication or nutritional, herbal or homeopathic
supplement, before starting any diet or exercise program or before adopting any treatment for a health problem.
Each person is different, and the way you react to a particular product may be significantly different from the
way other people react to such product. Food supplements should be taken in conjunction with, and not as a
substitute for, a healthy lifestyle and balanced diet. Therefore, before buying or undertaking any vitamin, herbal
or dietary supplementation, nutritional, strenuous exercise or other medication program provided on this
website, you should seek medical advice from your doctor or any other qualified healthcare professional.
SECTION 1 - ORDERS
You shall place an order for goods or services by submitting a completed order form on our website. We must
receive payment of the whole of the price for the goods or services that you ordered before your order can be
accepted. Once payment has been received by us, we will confirm acceptance of your order by sending an email
to you (at the e-mail address you provide in your order form), and we will supply the goods or services
purchased to you in accordance with your order form. Our acceptance of your order brings into existence a
legally binding agreement between us.
SECTION 2 - PRODUCTS & SERVICES
The description and specification of products or services on this website are only approximate and supplied to
us by the manufacturers of the specific brands and/or products. We are not responsible if the product
descriptions or any other content on our website is inaccurate, incomplete, unreliable, out of date or wrong.
The material on this website is provided for general information only and should not be relied upon or used as
the sole basis for making decisions without consulting primary, more accurate, more complete or more timely
sources of information. Any reliance on the material on this website is at your own risk. We do not warrant that
the quality of any products, services, information, or other material purchased or obtained by you will meet your
expectations, or that any errors on the website will be corrected.
We have made every effort to display as accurately as possible the colours and images of our products on the
website. We cannot guarantee that your computer monitor's display of any colour will be accurate. Before you
buy the right product, please check the actual size, strength and ingredients of the product. By submitting an
order form for goods or services you acknowledge that all information relating to goods or services is supplied
in good faith; and the limitations of monitor capabilities and of printers means that the colour and dimensions
of the products on the website may vary from goods or services supplied to you under the agreement.
All descriptions of products, product pricing or availability are subject to change at any time without notice, at
the sole discretion of us. We shall not be liable to you or to any third-party for any modification, price change,
suspension or discontinuance of the service. We may make any changes in the specification of goods or services
to conform with any applicable statutory or European Union requirements. We reserve the right to limit the
quantities or to discontinue any products or services that we offer at any time. We retain the right, but are not
obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may
exercise this right on a case-by-case basis.
SECTION 3 - PRICE & DELIVERY CHARGES
The price payable for goods or services is as quoted on our website on the date of placing the order. The price
is inclusive of any applicable Value Added Tax (VAT), which you shall be liable to pay, but it will not include the
cost of delivery. Prices for our products or services are subject to change without notice. Despite our best efforts,
a small number of the items in our catalogue may be mispriced. If the correct price of an item sold by us is higher
than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel
your order and notify you of such cancellation.
In addition, you will be required to pay extra for delivery, and it might not be possible for us to deliver to some
locations. Our delivery charges are set out on our website and are based on standard order weights. Where you
opt for an improved delivery service or where your address is outside the UK, you will pay the delivery charges
as quoted on the website on the date of submission of the order form. Any deviation from standard order sizes
may be subject to additional shipping charges. We will contact you with these charges before shipping your
order. If you do not wish to accept these additional charges, you may cancel your order.
We reserve the right by giving notice to you at any time before acceptance of your order form to increase the
price of the goods or services to reflect (1) any change in delivery dates, quantities of the goods which is
requested by you, (2) any delay caused by your instructions or your failure to give us adequate information or
instructions, or (3) any increase in the cost which is due to any factors beyond our control (such as, without
limitation, any foreign exchange fluctuation, currency regulation, alteration of duties or material increase in the
costs of the goods or services to us).
SECTION 4 – PAYMENT
Payment on this website can be made by credit or debit card or via PayPal portal. Credit and debit cards accepted
by us are those listed on the website on the date on which the order is accepted. Credit and debit card payments
will be charged and debited on the date of placing the order. Payments made via PayPal will be charged as per
the service providers' terms.
You agree to provide current, complete and accurate purchase and account information for all purchases made
on our website. You agree to promptly update your account and other information, including your email address
and credit/debit card numbers and expiration dates, so that we can complete your transactions and contact you
Upon providing us with details of your credit/debit cards and submitting the order, you represent, warrant and
undertake that the information contained within the order is true and accurate and that you are duly authorised
to use the credit/debit card and you authorise us to deduct payment from your credit/debit card account as
payment in full for the total price of the goods or services and all other payments which shall become due to us
under the agreement.
SECTION 5 – DESPATCH & DELIVERY
Delivery of the goods or services ordered will be made as soon as possible in any event within 30 working days
of the acceptance of the order form. Any dates quoted for delivery of the goods are approximate only and we
shall not be liable for any reasonable delay in delivery of the goods however caused.
We will arrange for delivery of the products or services you ordered to the address you specify in the check-out
procedure. Where delivery is otherwise than at your UK address, you shall be liable for additional delivery and
insurance charges. If you require a separate delivery address, please contact our Customer Service Team (Section
23 – Contact Information).
Delivery of the goods shall be performed by a third party and we shall not be liable for late delivery unless we
have acted negligently. The method used to deliver your order varies depending on the delivery address (UK or
International) and the weight/size of your order. For full details of our delivery terms and conditions, including
postage and shipping costs (if applicable), please refer to the delivery information on our website.
The ownership of the goods shall not pass to you until we have received payment in full of the total price of the
goods and all other goods agreed to be sold by us to you for which payment is then due. Risk of damage or loss
of the goods shall pass to you on delivery or, if you fail to take delivery of the goods, the time when we or our
agent have used our reasonable endeavours to deliver the goods. Once goods have been delivered to you, then
they will be held at your own risk and we will not be liable for their loss or destruction. If you do not take delivery
of the goods or fail to give us adequate delivery instructions, then we may store the goods until actual delivery
(no longer than 14 days) and charge you for our reasonable costs (including insurance) of storage and delivery.
We shall not owe you any duty of care under this clause and shall not be liable to you for any loss, damage or
deterioration of the goods during storage.
SECTION 6 – ORDER CANCELLATION BY US
Subject to the Customer's statutory rights (as defined under the Consumer Rights Act 2015), we reserve the right
to refuse any order you place for any reason at any time. We may, in our sole discretion, limit or cancel quantities
purchased per person, per household or per order. These restrictions may include orders placed by or under the
same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers,
resellers or distributors.
We may withdraw the sale or distribution of any goods or services produced by or generally supplied by us
without prior notice, or liability, to you. In the event, that we make a change to or cancel an order, we will
attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the
order was made. If an item becomes discontinued or unavailable and your order only contains this one single
item, your order will automatically become cancelled and any payments will be refunded. The proper credit will
be issued back to you as soon as possible, but in any event within 30 days of your order. We will not be obliged
to offer any additional compensation for disappointment suffered. If your order contains multiple products or
items, we will cancel from your order that which is unavailable and ship the remaining portion of your order.
We will not be held liable for partial shipments due to discontinued items.
SECTION 7 – ORDER CANCELLATIONS BY YOU
You may cancel your order for the goods or services at any time up to the end of the fourteenth (14) working
day from the date you receive the ordered goods. To cancel your order, you must notify us in writing. You do
not need to give us any reason for cancelling your contract within the 14-day period, nor will you have to pay
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit/debit
card will be re-credited to your account as soon as possible and in any event within 30 days of your order
provided that the goods in question are returned by you (at your own cost and risk) and received by us in the
condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the
costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be
re-credited to you.
SECTION 8 - RETURN POLICY
All orders must be inspected within 48 hours of receipt to be eligible for a full refund or return. Before sending
back any items, you must notify us via email of any returns with 14 working days of receiving your items. You
must include your original order number within the parcel. Items must be unused, unopened, in all the original
and complete packaging with all seals intact to receive a full refund. You cannot cancel your order or demand a
refund once you have opened the product containers or packaging, or if you have used the product. Please note,
we do not process your request for refund if (1) you were notified that the product purchased was faulty when
you bought it; (2) you damaged the product by trying to repair it by yourself or (3) getting someone else to do
You must send the products back to our head office address at your own cost and risk. You shall pay the costs
of returning the goods to us by the same method as they were delivered. Please note, we do not take any
responsibility for items lost or damaged when being returned to us, to avoid problems ensure you pack the items
securely, keep a proof of postage receipt from the post office or send the items back to us via a tracked/recorded
service (Recorded or Special Delivery Service) which insures the value of your goods. For international returns,
please note we do not take any responsibility for the cost of returning the items or any duties/taxes incurred.
Your order will not be refunded until the items have been received and inspected by us. We will process the
refund back to the original credit/debit card or PayPal account used to purchase the products. We shall credit
your credit/debit card for the total price of the goods or services less any applicable delivery charges if not
covered by you in a first place.
Wrong item received:
We apologise if you have received the wrong item or an incorrect quantity of products by mistake and we aim
to resolve this for you as quick as possible. If the goods we delivered are not what you ordered, you should
contact us as soon as you receive the wrong item and we will arrange for the wrong item to be sent back to us
and a replacement/correct product to be sent back to you. To receive a refund or a replacement, you must
return the product in the same condition you received it and within 14 working days from the day on which you
received the item.
Sometimes items may have been accidentally missed out of the order or may have been out of stock in our
warehouse. If you do not receive a notification that remaining items are to follow in a subsequent delivery,
please contact us within 14 working days of receipt to report your missing item. We will investigate the matter
immediately and resolve the problem. If you have not received your delivery within 30 working days of the date
on which you ordered them, then please contact our Customer Service Team (Section 23 – Contact Information)
to raise an investigation with Royal Mail. Please be aware that if you notify us after 30 working days it may be
difficult for Royal Mail to obtain any information as the data is destroyed after a certain amount of time.
Therefore, please contact us as soon as possible to ensure a timely resolution.
Damaged or faulty items:
We aim to keep our customers satisfied and apologise if you have received an item that is damaged or faulty. If
the item was damaged during delivery to you, we may need you to fill in a Lost Parcel or Damaged Items
declaration form. If the goods we delivered are damaged or defective due to our failure or omissions, please
contact us within 14 working days from the day on which you received the items. For faulty items please contact
our Customer Service Team (Section 23 – Contact Information) and we will advise you on the next steps to
receive a refund or replacement product.
Please note in any event, we will not be liable to you for any indirect or consequential loss, damage or expenses
(including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under the
conditions stated above and we shall have no liability to pay any money to you by way of compensation other
than to refund to you the total amount paid by you for the goods in question.
for the processing of your personal data to fulfil your order. We warrant that we shall endeavour to protect your
privacy and data in accordance with the provisions of the General Data Protection Regulation 2018 and any
other applicable law or revisions thereto.
Your personal details are treated as confidential and records of your payment details are deleted and securely
disposed of after debiting your payment. Any information you provide is treated as strictly confidential and will
not be passed to any third party without your prior agreement and consent. We reserve the right to monitor the
website and to disclose any information recorded or posted on, submitted to or transmitted through the website
to the extent we, in our sole discretion, deem such disclosure necessary or appropriate to comply with any law,
regulation, or government request, to operate the website, or to protect our rights or property or our affiliates.
You agree to maintain the security of your account on our website, including the security of your password and
other confidential information relating to the use of the website, and your account. You agree to be responsible
for all charges resulting from the use of your account on the website, including charges resulting from
unauthorised use of your account prior to your taking steps to prevent such occurrence by changing your
password and notifying us.
SECTION 10 – COPYRIGHT & INTELLECTUAL PROPERTY
The contents of the Vita-Shock website are protected by copyright laws, trademarks, database and other
intellectual property rights. All technical, business or similar information (including but not limited to, all designs,
documents) and other materials relating to the goods or services shall be, and shall remain, the property of
Vita-Shock only. You may retrieve and display the contents of the website on a computer screen, but you
are not permitted to store the information on any server or other storage device connected to a network.
You agree not to reproduce, modify, duplicate, copy, distribute, sell, resell, use or exploit any materials,
information or any content of the website for commercial purposes without our express written permission. ALL
SECTION 11 - PROHIBITED USES
You understand that we supply the goods or services to you for your own use and not for resale or any other
commercial purpose. By submitting the order form you agree that you shall not either directly or indirectly
export or resell the goods or any product incorporating the goods; and that you are acting as a Consumer for
the purposes of the Consumer Rights Act 2015 and you are not purchasing as a business or on behalf of a third
party for resale.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary
customs, import or other permits to purchase goods or services from our website. Certain national laws may
prohibit the importation or exportation of certain of our goods or services to you. We make no representation
and accept no liability in respect of the export or import of the goods or services you purchase. Where we
provide you with product information (including but not limited to labelling) about any conditions,
recommendations or warnings necessary to ensure that the goods will be safe, you agree to use the goods
accordingly. We shall not be liable for injury or loss suffered by you where you failed to follow our conditions or
recommendations. For the avoidance of doubt, the exclusion referred to in the clause above, includes but is not
limited to circumstances you exceed the recommended daily intake in respect of each product.
You are prohibited from using the website or its content: (a) for any unlawful or unauthorised purpose; (b) to
solicit others to perform or participate in any unlawful acts; (c) to violate any international or national
regulations, rules, laws, or local orders; (d) to infringe upon or violate our intellectual property rights or the
intellectual property rights of others; (e) to post on or transmit through this website any unlawful, abusing,
infringing, insulting, intimidating, threatening, harassing, defamatory, vulgar, obscene, profane, indecent,
offensive, hateful or otherwise objectionable material of any kind, including without limitation any material that
encourages criminal conduct or conduct that would give rise to civil liability; (f) to submit false or misleading
information; (g) to upload or transmit any worms or viruses or any other type of malicious code of a destructive
nature that will or may be used in any way that will affect the functionality or operation of the website, other
websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm,
pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to use this website in any manner
that interferes with its normal operation, with any other user's use and enjoyment of the site, or circumvent the
security features of this website or any related website, other websites, or the Internet. We reserve the right to
terminate your use of this website or any related websites for violating any of the prohibited uses.
SECTION 12 - USAGE BY MINORS
Because of the nature of the Internet, we cannot prohibit minors from visiting this website. We therefore must
rely on parents, guardians and those responsible for supervising children and teenagers to decide which
materials are appropriate for such children and teenagers to view it. However, we do require that all purchases
on our website to be made by adults 18 years of age or older.
SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS
Our website may contain historical information provided for your reference only, typographical errors,
inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping
charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and
to change or update information or cancel orders if any information on the website is inaccurate at any time
without prior notice (including after you have submitted your order). We undertake no obligation to update,
amend or clarify information or any contents of our website and you agree that it is your responsibility to
monitor changes to our website.
We do not and cannot monitor all information or materials posted on, submitted to or transmitted through our
website and we are not responsible for monitoring, screening, policing or editing the above. However, we
reserve the right to delete, block and remove any information or materials that we, in our sole discretion, deem
to be unlawful, infringing, defamatory, abusive, threatening, obscene, offensive, fraudulent, deceptive,
inappropriate or otherwise unacceptable to us. If notified of any such information or materials on our website,
we may determine in our sole discretion whether to remove such content from the website.
SECTION 14 - LIABILITY
We do not guarantee, represent or warrant that your use of our website will be uninterrupted, timely, secure
or error-free. You agree that from time to time we may remove or suspend the website for indefinite periods of
time or cancel the website at any time, without notice to you. The website and all products or services delivered
to you through the website are (except as expressly stated by us) provided 'as is' and 'as available' for your use,
without any representation, warranties or conditions of any kind, either express or implied, including all implied
warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability,
title, and non-infringement.
Unless otherwise indicated on our website, we do not endorse or recommend any product or service offered,
advertised or sold on or through this website. We are not responsible for any product or service sold on or
through this website or any claims of quality or performance made on or through this website. The goods are
sold as food supplements and are not recommended as fit for any particular purpose. In circumstances where
goods are sold to you not dealing as a Consumer (within the meaning of the Consumer Rights Act 2015) all
warranties, conditions, terms and liabilities express or implied by statute or common law are excluded to the
fullest extent permitted by law and we shall not be liable to you or any third party for any loss of any kind
whatsoever which arises out of the breach of implied warranties or conditions or breach of any other duty of
any kind imposed on us by operation of law.
Unless otherwise provided in these Terms, our liability for breach of any express or implied term of this
agreement or due to our negligence shall be limited to the reasonable cost of remedying any defect in the goods
or services or other matter constituting a breach and in no circumstances shall our liability exceed the total price
paid by you (or due) to us under the agreement.
Without prejudice to any other provision of this section, neither party shall be in breach of the conditions of the
agreement for any delay in performing, or failure to perform its obligations under the contract if that delay or
failure was due to any cause, event or circumstances beyond its reasonable control, including, without limitation,
strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion
or accident etc. If either party is affected by the circumstances referred to in a clause above, it shall notify the
other party of the nature and extent. If the circumstances referred to in a clause above prevail for a continuous
period of 30 working days, the parties shall negotiate in good faith and agree upon alternative arrangements as
may be fair and reasonable.
Notwithstanding the foregoing, nothing in these Terms is intended to limit any rights you might have as a
Consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude
or limit our liability for any death or personal injury resulting from our negligence.
SECTION 15 – INDEMNIFICATION
You agree to indemnify the Vita-Shock.com, our directors, officers, employees, affiliates, agents, contractors,
interns, suppliers, service providers or licensors against any claim by you or a third party for any loss, injury
claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including,
without limitation lost profits, lost revenue, loss of any contract or future business, lost savings, loss of data,
replacement costs (including costs or expenses payable by you to any third party) damage to reputation or
goodwill or any other damages, whether based in contract, tort (including negligence), strict liability or
otherwise, arising from your use of any of the website or any products procured using the website, arising out
of your breach of these Terms, or for any other claim related in any way to your use of the website or any
product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind
incurred as a result of the use of the website or any content (or product) posted, transmitted, or otherwise made
available via the website, even if advised of their possibility.
SECTION 16 – THIRD PARTY RIGHTS
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement
has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any terms of this agreement,
but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
SECTION 17 - ENTIRE AGREEMENT
These Terms and Conditions, together with any policies, operating rules and our current website constitute the
entire agreement between Vita-Shock and you and govern your use of our website with respect to the
subject matter of this agreement, superseding any and all prior or contemporaneous agreements,
representations, communications and proposals, whether oral or written, between you and us (including, but
not limited to, any prior versions of these Terms). Nothing said by any sales agent on our behalf should be
understood as a variation to these Terms or as an authorised representation about the nature or quality of any
goods or services offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability
for any such representation being untrue or misleading.
SECTION 18 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void or unenforceable (including any provision in
which we exclude our liability to you), such provision shall nonetheless be enforceable to the fullest extent
permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms,
such determination shall not affect the validity and enforceability of any other provisions of these Terms and
the reminder of this agreement shall continue to be fully valid and binding.
SECTION 19 - TERMINATION
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at
any time by notifying us that you no longer wish to use our services, or when you cease using our website. If in
our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these
Terms, we also may terminate this agreement at any time without notice. We may deny you access to our
websites (or any part thereof) accordingly. On termination, you will remain liable for all amounts due (expenses,
charges, arrears including legal and other fees incurred or other payments arising in respect of this agreement),
up to and including the date of termination.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination
of this agreement for all purposes.
SECTION 20 – CHANGES TO THE TERMS
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms when required,
without prior notice by posting updates and changes to our website. Any amendments will immediately apply
to the use of the website. It is your responsibility to check our website periodically for changes. Your continued
use of or access to our website following the posting of any changes to these Terms constitutes acceptance of
those changes. Once the order has been placed no variation to these Terms shall be binding unless agreed in
writing between you and our authorised representative.
SECTION 21 - GOVERNING LAW & DEFAUL LANGUAGE
The agreement between Vita-Shock.com and you shall be governed by and interpreted in accordance with
Scottish law and the Scottish courts shall have jurisdiction to resolve any disputes between us.
Our website is translated into multiple languages for the convenience of our users. Where any conflicts or
discrepancies in translation occur or terminology that which is not included in a translated version, the English
language ("default language") shall always prevail. All terms, conditions and provisions of this website shall
always be enforced in the default language and upheld under the default language terms and conditions
regardless of the localised language, country or where you may be located.
SECTION 22 – MISCELLANEOUS
Any ambiguities in the interpretation of these Terms of shall not be construed against the drafting party. The
headings used in this agreement are included for convenience only and will not limit or otherwise affect these
Terms. Any reference in these Terms to writing shall include e-mail and any other social media communications
such as WhatsApp or Messenger.
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right
or provision and shall not be considered a waiver or limit to our right thereafter to insist upon strict adherence
to that term or any other term of this agreement.
SECTION 23 - CONTACT INFORMATION
Any questions about these Terms along with any trade enquiries should be sent to us at